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The warranty was marketed as a Sears Home Warranty, and Sears partners with a warranty company named HMS National for the warranty.

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She did say it manages more than one million claims per year.

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Water heaters require periodic flushing.

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Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term:a. Insufficient maintenance, rust, corrosion, or sediment;b. Improper installations, repairs, or modifications;c. Mismatched systems where the indoor and outdoor units were not properly matched to each other in capacity or efficiency for proper operation; andd. Undetectable pre existing conditions which are defects or mechanical failures that could not have been detected by a visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability. A simple mechanical test is defined as turning the item on and off to ensure that it is operational. While turned on, the item should operate without causing damage, irregular sounds, smoke, or other abnormal outcomes. I have had ahs for about 5yrs now overall the service has been good, I have had good and bad contractors,one i had for my a/c was terrible, the tech did not seem like he wanted to do the work and lied about access to my house, when i called the company re their tech they took up for him, the next time i had a/c problems i told ahs i did not want that company and was given a different company, this company was very helpful and professional. I have used ahs many times during this 5 yr period and they have always been very helpful. Today I had to call them re my washer, last month my garage door broke, i called for service and a company was dispatched the springs on my garage door broke as this was not covered under my warranty ahs did not pay for the repair, the company told me i didn't have to pay the service fee if they did the work which i let them do, i did not know whether i pay the fee or not the company bills ahs and they pay the company and ahs will charge you for the fee anyway,well today when i called about my washer i was told about the previous fee, i expressed to the agent i did not have money to pay the previous fee and the new fee for my washer, agent told me she could send me card to cover my fee for the washer but i would still have to pay the previous fee before i could go with my next request, so i told them to cancel request for my washer, at this time i was mad because the garage door tech lied about me not having to pay service fee to them they just billed ahs and knew ahs would get money from me i called garage door company and expressed my displeasure with them to no avail i called ahs back and spoke to a different agent who went ahead and processed the request for my washer and told me when i received the card for the previous fee just call back and they will apply the card then, so now all i have to pay is for the tech to come out for my washer. Take it seriously and it will save you time, money, and your mental health.

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I was told 24 48 hours, but I told them the house is 90 degrees every single day, can we speed this up?No. They cannot. So I waited and called back Wednesday. No movement and no one to talk to. They tried to email Ms because apparently she doesn’t have a phone number. Called back Thursday twice and Friday twice. Same thing, they will email her, there is no one we can talk to, and apparently this poor excuse for a worker is the manager. So they escalated my claim to an emergency, which did nothing except “special treatment”. Now we are waiting. And hopefully we get some movement because the last call resulted in a nice man saying the home inspection was never uploaded into the account but Ms . Our next call back from a “manager” is scheduled for Tuesday, because you know, 24 48 business hours.