home warranty plans usaa

" so I spoke to someone who said she was a supervisor said I could call and talk directly to her so we can get this matter resolved.

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Quote came back that it would cost me over $2000, for a new flue, ductwork, etc.

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They sent a repair guy to confirm the issue a few days later and collect the $100 deductible.

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Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. Use this port to flush the drain with distilled vinegar.

home warranty plans usaa

Now we're stuck waiting for this process to be completed. The realtor bought the first year with Home Warranty of America and we were happy with them so we continued. We would rather be faced with service calls rather than thousands of dollars in air conditioner or something like that. Signing up was simple. We have already submitted several claims and we usually do it online. My husband usually does it because it's nice when he will and I don't have to deal with all that.